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Checking Out, Returns, Renewals

Overdue Notices by Phone: A New Service

A new service will be available to customers using the Minneapolislibraries on April 1: Overdue Notices by Phone. Customers will receive an automated phone message reminding them about overdue items in a similar fashion to library holds. Customers without a listed email address in their customer accounts won’t have to wait for print notices by mail. 

We are pleased to offer this service to help reduce possible overdue fines and speed up the notification process.  Replacement bills will continue to be sent via e-mail or regular mail. 

If you would prefer to receive all of your notices by e-mail, please visit “My Account” and include your email address in your account. 

Borrowing

• Most materials (books, magazines, compact discs, audiocassettes) are loaned for three weeks.
• Videocassettes and DVDs are loaned for one week.
• Items borrowed on Special Permit or Interlibrary Loan have specific due dates.
• A date due receipt is provided.

More about borrowing items

Renewing

• You may renew an item (other than Special Permit or Interlibrary Loan) for up to two extra loan periods, unless it is on hold for another borrower. Renew on or before the date due to avoid fines.
• You may renew by phone at 612-630-6420 (touch tone).
• You may renew online when you log into your account through the library catalog.
• You can get a courtesy notice by e-mail when items come due.

More about renewing items

Returning

• You may return materials (except Special Permit or Interlibrary Loan items) to any public library in the Twin Cities metro area (MELSA libraries).

More about returning items

Fines

• Return or renew by the date due to avoid fines.
• 30 cents per day per adult item (maximum fine: $6.00).
• $1.00 per day for videos and Special Permit items (maximum fine: $5.00).
• There are no fines on children's or teen's materials.
• Borrowing privileges are suspended if overdue fines and/or replacement charges exceed $15.00.
• Reminder notice is sent 14 days after the date due (7 days for videos, DVDs).
• Bill for replacement is sent 28 days after the date due (14 days for videos, DVDs).
• Internet access privileges are suspended if overdue fines or replacement charges reach $50.00.

More about fines

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